By accessing or using Quixyl ("the Service"), operated by Quixyl ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service, whether as a free user or paid subscriber.
Quixyl is a Software-as-a-Service (SaaS) platform that provides:
The Service is provided on a subscription basis with tiered access levels: Free, Pro, and Enterprise.
To use the Service, you must create an account by providing accurate, current, and complete information. You may register using email/password authentication or through third-party OAuth providers (LinkedIn). You are responsible for maintaining the confidentiality of your account credentials.
You must be at least 18 years old or the age of majority in your jurisdiction to create an account. By creating an account, you represent and warrant that you meet these requirements.
You are responsible for all activity that occurs under your account. You agree to:
If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
We offer the following subscription tiers:
Current pricing, features, and quota limits are available on our pricing page and may be updated with reasonable notice.
Paid subscriptions are billed monthly in advance. Payment processing is handled securely through Stripe, Inc. By providing payment information, you authorize us to charge your payment method for all fees incurred.
Pro Plan subscriptions include a 14-day free trial. Your payment method will be charged automatically at the end of the trial period unless you cancel before the trial ends. Trial availability is at our discretion and may be limited to one per user.
Subscriptions automatically renew at the end of each billing period unless canceled. You will be charged the then-current subscription fee. We will provide reasonable notice of any price changes.
You may cancel your subscription at any time through the billing management portal. Cancellations take effect at the end of the current billing period. No refunds are provided for partial billing periods, except as required by law or at our sole discretion.
If payment fails, we will attempt to collect payment using your payment method on file. Your account may be suspended or downgraded if payment cannot be collected within a reasonable timeframe.
All fees are exclusive of applicable federal, state, local, or foreign taxes, levies, or duties. You are responsible for payment of all such taxes except those based on our net income.
Each subscription tier includes specific usage quotas for:
When you reach your quota limits, you will be unable to perform additional operations until your quota resets (daily/monthly) or you upgrade your plan. We reserve the right to enforce quotas and may suspend service for quota abuse.
You agree to use the Service in a reasonable manner consistent with its intended purpose. Excessive use, automated scraping, or attempts to circumvent usage limitations may result in account suspension or termination.
You agree not to upload, process, or transmit through the Service any content that:
You agree not to:
You agree to comply with all applicable federal, state, local, and international laws and regulations in your use of the Service, including but not limited to data protection laws (GDPR, CCPA), export control laws, and anti-money laundering regulations.
Our processing of your data is governed by our Privacy Policy, incorporated herein by reference. By using the Service, you consent to such processing and warrant that all data provided is accurate and lawfully obtained.
You retain all ownership rights to documents and data you upload to the Service ("Your Data"). You grant us a limited, worldwide, non-exclusive license to use, process, and store Your Data solely for the purpose of providing the Service.
The Service utilizes third-party services for core functionality:
These third-party services have their own privacy policies and terms. We contractually require these providers to maintain appropriate security and confidentiality standards, including SOC 2 compliance and enterprise-grade data protection.
We implement industry-standard security measures to protect Your Data, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain Your Data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize Your Data within 90 days, except as required by law or for legitimate business purposes.
For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with the General Data Protection Regulation (GDPR). You have rights to access, rectify, delete, restrict processing, object to processing, and data portability. Contact us at privacy@quixyl.com to exercise these rights.
For California residents, we comply with the California Consumer Privacy Act (CCPA). You have rights to know what personal information we collect, delete personal information, and opt-out of sale (note: we do not sell personal information).
The PII (Personally Identifiable Information) Redaction feature uses AI-powered detection to automatically identify and redact sensitive personal information from your extracted documents. This feature is available to Pro and Enterprise plan subscribers.
PII categories detected include:
You can configure PII redaction per template using one of four modes:
PII redaction is opt-in and template-specific. You must explicitly enable PII redaction for each extraction template and select which PII categories to redact. It is your responsibility to:
Our PII detection system achieves 90%+ accuracy using advanced AI models and pattern matching. However, we do not guarantee 100% detection of all PII. Limitations include:
You acknowledge and accept these limitations and agree to implement additional safeguards as needed for your specific compliance requirements.
When PII redaction is enabled, the Service maintains a detailed audit trail including:
Audit logs are retained for 90 days (Pro) or 1 year (Enterprise) to support compliance reporting requirements.
The PII Redaction feature is designed to support compliance with:
However, use of this feature alone does not guarantee compliance with these regulations. You remain responsible for ensuring your overall data processing practices meet applicable legal requirements.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM:
This feature is provided as a "best effort" compliance tool, not a guarantee of complete PII removal. You must implement appropriate organizational and technical safeguards beyond this Service to ensure full compliance with applicable data protection laws.
We reserve the right to add, modify, or remove PII detection categories at any time to improve service quality or comply with legal requirements. We will provide reasonable notice of material changes that may affect your redaction configurations.
The Service, including all software, text, graphics, user interfaces, trademarks, logos, and other content (collectively, "Service Content"), is owned by us or our licensors and is protected by copyright, trademark, patent, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes.
You retain all ownership rights to Your Data. We do not claim ownership of Your Data or any intellectual property rights therein. You are responsible for ensuring you have necessary rights to upload and process Your Data through the Service.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without any obligation or compensation to you.
API access is available to Pro and Enterprise plan subscribers. You will receive API credentials (API keys) to authenticate your requests. You are responsible for maintaining the confidentiality of your API keys.
You agree to:
We may modify, update, or discontinue API endpoints with reasonable notice. We will maintain backward compatibility when feasible but cannot guarantee uninterrupted API availability.
You may not use the API to:
We strive to maintain high availability but do not guarantee uninterrupted or error-free service. The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
AI-powered normalization is provided as a convenience tool. Results may not be 100% accurate and should be reviewed before use in critical applications. We are not responsible for errors, omissions, or inaccuracies in AI-generated outputs.
The Service relies on third-party API providers for OCR processing, AI data normalization, and database storage. We are not responsible for downtime, errors, or limitations of these third-party services. Availability and functionality may be affected by third-party service changes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DOCUMENT EXTRACTOR INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) $100, OR (B) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability is limited to the extent permitted by law.
You agree to indemnify, defend, and hold harmless Quixyl, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
You may terminate your account at any time by canceling your subscription through the billing management portal or contacting support. Termination is effective at the end of your current billing period.
We reserve the right to suspend or terminate your account immediately without notice if:
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
For disputes arising from these Terms, you agree to first attempt to resolve the dispute informally by contacting us at legal@quixyl.com. We will attempt to resolve the dispute through good faith negotiations within 30 days.
If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Wilmington, Delaware.
YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION.
Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to the Service.
For users outside the United States, you acknowledge that the Service is operated from the United States and agree that your data may be transferred to and processed in the United States.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
Continued use of the Service after changes constitutes acceptance of the modified Terms. If you disagree with the changes, you must stop using the Service and cancel your account.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision in these Terms does not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, strikes, or failures of third-party services.
The Service may be subject to U.S. export control laws. You agree to comply with all applicable export and import laws and regulations.
For questions about these Terms, please contact us:
By clicking "I Agree," creating an account, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.